CUSTOMER CARE
Have any questions or concerns? We’re always ready to help!
Send us an email at retmod@inbox.com or use the box below!
FAQ
SHOP POLICIES
Please review all of our policies and the item descriptions before making a purchase. By completing a purchase you are agreeing to follow all of the terms and conditions therein.
SHIPPING
Your purchase is shipped to the address on your Etsy order and are shipped by USPS Tracking/Delivery Confirmation. Shipments are only to confirmed addresses. (Please note that international purchases DO NOT come with tracking due to the high cost. If you would like to purchase international tracking, please contact me directly before purchase.)
TRACKING/DELIVERY CONFIRMATION:
A tracking number is automatically uploaded for your item and can be viewed in your purchase history on Etsy. (Please note that international purchases DO NOT come with tracking due to the high cost. If you would like to purchase international tracking, please contact me directly before purchase.)
COMBINED SHIPPING:
I offer combined shipping of $4 for each additional piece. If you believe your shipping should be less due to the lightweight nature of the piece, feel free to contact me before the purchase.
CUSTOM DUTIES/FEES:
Any customs duties/fees are the sole responsibility of the buyer. Please don't ask me to lower the value of merchandise or to mark as "gift". The former is for insurance purposes, the latter is illegal.
DAMAGE/LOST MERCHANDISE:
We are not responsible for items lost during shipment or detained in customs.
UNCLAIMED ITEMS:
If items are returned to me because it was not picked up from the Post Office or for any other reason, you will need to pay shipping to have it shipped again. Absolutely No Refunds will be granted for unclaimed merchandise.
PROPER ADDRESS:
Please be sure you have a current mailing address on file with etsy. If the address is not valid and the package is returned or lost I am not responsible. I will not cancel or refund the transaction. I will reship the item to you, at a confirmed address, buyer pays shipping.
RETURNS
>>>PLEASE SELECT CAREFULLY AS ALL SALES ARE CONSIDERED FINAL<<<
RetMod only sells true vintage garments. They are offered "as-is" and are final sale.
No returns or refunds on items due to fit, color not as expected, or for minor imperfections. Please note: colors may differ from monitor to monitor.
I will review individual cases and if item was grossly misrepresented, a refund or exchange might be accepted.
Original shipping charges are non-refundable. Buyer pays return shipping. Returns must be received in the original condition as shipped to you. Any item that has been worn, washed or drycleaned, had tags removed or altered in any other way will be returned to buyer and no refund issued.
The item must be returned with 5 days of receipt by mail fully insured with tracking. Seller has disclosed fair professional evaluation of garment condition. Garments may not be returned for difference of opinion regarding condition.
No International Returns.
No warranty is expressed or implied regarding the durability of any item.
ADDITIONAL INFO
If you have a comment, please let me know. I would love hearing from you.
SIZING/FIT: Vintage clothing sizing differs significantly from modern day sizing. Please refer to the measurements given in the listing. To insure best fit possible, compare the given measurements to the measurements of an item in your personal wardrobe.
MEASUREMENTS:
How We Take It...
Measurements are taken from the outside of the garment with the item lying flat, then doubled. Please compare to a similar style item in your wardrobe to gauge fit.
SHOULDER: from top shoulder seam to shoulder seam, laid flat
BUST/CHEST: from underarm seam to underarm seam at side, laid flat
WAIST: at the natural waistline of the item/smallest part at waist, laid flat
HIP: at the natural hip line of the item/widest part below the waist, laid flat
LENGTH: center top to hem unless otherwise noted in listing, laid flat
BOTTOM OPENING: how big the opening to the bottom of the dress is, laid flat
SLEEVE LENGTH: from top shoulder seam at middle to cuff hem, laid flat
SLEEVE OPENING: how big the opening to the bottom of the sleeve is, laid flat
The measurements are provided are adequate for you to determine whether the item will fit you. You should compare the item you wish to purchase with a similar item that fits you . You should not use the size of the item – if one is available and posted – vintage clothing is sized differently than modern sizing.
CONDITION SCALE: How We Rate It
1-Immaculate Vintage Condition (Rare)
2-Unnoticeable Vintage Wear or Spots that are unphotographable
3-Small Noticeable Vintage Wear or Spots, as photographed
4-A Lot of Noticeable Vintage Wear or Spots, as photographed
5-Needs Repair or Work
Vintage items may show wear, age, along with signs of use, commensurate to an items age. Vintage clothing may have pinholes/small holes or missing buttons/belts, loose threads/fraying/seams/hems, fading/spotting/discoloration, stains, pulled thread/snags/pilling. I try to list these "imperfections" when as best as I can. Please understand that you are usually buying one of a kind used "vintage" items. These are seldom perfect. If an item has a serious flaw, rip or stain it will be noted in the description. If you are someone that expects a vintage item will not show signs of it's past life, than vintage is probably not for you.
RESERVES/HOLDS:
I'm happy to Reserve/Hold items for you. We like to limit the duration to three days max. If you require more time, I understand--just email a request. If the item is not purchased or the reserve extended the hold will be removed --just want to give everyone a fair chance to get their hands on the goods!
PRICING:
Vintage items are collectible and something that will only increase in value as time goes by. When you don a vintage garment, you'll most likely be the only on in the room! As such, vintage items make you more wonderful and unique!I endeavor to price my items competitively within the marketplace and with current fashion/design trends. Often they are priced less than comparable items from sellers with similar items. In fact, other sellers that have purchased from me for resale. Designer items are sought after and often rare, therefore are more costly. By the same token a no label/handmade item may be desirable due to construction or pattern or rarity. Even flawed items may command a higher price due to the aforementioned. And sometimes it's just what it takes for me to part with it!
BUYER RESPONSIBILITIES:
Buyer is responsible to read all policies and by purchasing an item, buyer is held to the standard of all our policies. No allowance or exceptions.
Seller reserves the right to not allow future purchases from any prospective buyers.